Privacy Policy
Effective Date: 15.03.26
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1. Introduction
Diamonds on Demand is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
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This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
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By accessing or using our website and services, you agree to the terms of this Privacy Policy.
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2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business activities. This may include:
Full name
Business name and ABN
Email address
Phone number
Billing and shipping address
Payment details (processed via secure third-party providers)
Account login details
Purchase history
Enquiries and communications with us
We may also collect non-identifying information such as:
IP address
Browser type
Device information
Website usage data through cookies and analytics tools.
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3. How We Collect Personal Information
We may collect personal information when you:
Create a wholesale account
Submit a quote request or contact form
Place an order
Subscribe to marketing communications
Communicate with us by email, phone, or website forms
Interact with our website through cookies and analytics tools.
Where possible, we collect personal information directly from you.
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4. How We Use Personal Information
We use personal information for purposes including:
Processing wholesale enquiries and orders
Managing customer accounts
Providing customer service and responding to enquiries
Communicating about products, services, and promotions
Improving our website and services
Maintaining business records
Complying with legal obligations.
We may also use your information to send marketing communications, which you can opt out of at any time.
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5. Disclosure of Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business, including:
Payment processors
Shipping and logistics providers
IT service providers and website hosting services
Marketing and email service platforms
Professional advisers such as accountants or legal advisers
We take reasonable steps to ensure these parties protect your information.
We will not sell your personal information to third parties.
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6. International Data Transfers
Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.
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7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
Improve website functionality
Analyse website traffic and usage
Enhance user experience.
You may choose to disable cookies through your browser settings, although some website features may not function properly.
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8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
These measures may include secure servers, encryption technologies, and restricted access to personal data.
However, no method of transmission over the internet is completely secure.
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9. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or out of date.
Requests can be made using the contact details below.
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10. Marketing Communications
If you subscribe to our marketing communications, we may send updates about products, promotions, or industry news.
You may opt out at any time by:
Clicking the unsubscribe link in emails
Contacting us directly.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on our website with the revised effective date.
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12. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Email: info@diamondsondemand.com.au
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